xfinity internet customer service

Shop our latest deals online, with no call needed. Call Xfinity customer support for: Tech support Billing and payments Add/remove services, such as TV packages Check the status of your appointment When I returned as a customer I specifically asked the sales associate that there would be no INCREASE to my bill in my bill during my contract. Within the last three weeks, I have had to cancel my cable subscription with Comcast/Xfinity no less than three times. They kept promising it would be fixed. i refuse to fight for what is right for 2hrs. Conversely, were I to breach my contract with early termination, I would owe a penalty payment to Comcast of > $200. Anything around 10 Mbps or faster upload speeds is probably enough to get those YouTube videos uploaded or handle a Zoom call from your boss. Submit a complaint and get your issue resolved. Or, get help online: Hi @user_5277ab, Thanks for reaching out to our community for help with your service concerns. There are quite a fewways to get free internet, but you may or may not run into data caps along the way. Customers can rent or buy equipment from Xfinity, such as routers and modems, to support their internet plan. Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to. These two plans go up to 800 Mbps or 1000 Mbps respectively. Ziply Fiber offers internet at speeds up to 6000 Mbps. Yes, you can get Xfinity internet without TV or other services. Data effective 12/07/22. As for the security of your email information, we have an amazing team that would be able to answer that for you! 5. And if you live in the right spot (and have major cash to spend), youve also got the option to slingshot yourself into the internet at 6,000 Mbps with the Gigabit Pro plan. Easily navigate top streaming apps including Netflix, Amazon Prime Video, HBO, Showtime, YouTube, Amazon Music, Pandora, iHeartRadio and soon Peacock and Hulu. Regards, Tatiana Rosiak Companies always wants to have a good social media presence and they dont want any negative things happening in their social media. This cookie is set by GDPR Cookie Consent plugin. If you want to bypass the phones, . Top-rated in customer satisfaction and the fastest overall mobile speeds in Comcast service areas, Xfinity Mobile is the nation's first wireless service combining America's largest and most reliable 5G network with millions of secure Xfinity WiFi hotspots to deliver a great wireless experience, for less money, on the most popular devices. Wednesday, March 15th, 2023 2:08 AM. plan is available in the northeast region and offers 800 Mbps download speeds. and is it good for gaming? I have read their horror stories online with their pitiful customer service way across the oceans and not here in the U.S. Stephouse Networks offers internet at speeds up to 1000 Mbps. Want to see how other ISPs compare when it comes to MMOs or FPS games? For the past few months, we were receiving fewer and fewer channels. Includes $10/mo automatic payments and paperless billing discount. Lets take a look at how some specific Xfinity internet plan prices compare to ISPs like CenturyLink, AT&T, Frontier, and Spectrum across different parts of the US. I am not sure. Comcast was established at year1963 and its headquarters is located atPhiladelphia, Pennsylvania, USA. While Xfinity download speeds range from 75 to 1,200 Mbps, its upload speeds range from 10 to 35 Mbps. For example, we were surprised to find that Minneapolis, Minnesota, was considered part of the Xfinity West region. Monthly state recovery charge in TX, OH, NV applies. We are committed to sharing unbiased reviews. Base Rate: $13.70 Total Targeting Compensation (Base rate plus targeted commission): $22.35/hr An agent in this queue is effective at transitioning into sales conversations and creative in generating sales . But be warned, extra data costs extra money. But if you prefer to go without a contract, CenturyLink may be the better deal despite its higher price. 5. Thats a pretty significant amount of data, and it matches whatCoxandCenturyLinkoffer. Need a diagram of xfinity components to connect to internet No internet connection * no phone service or wifi Modern power adapter not connecting. . I cancelled both services within 2 weeks and returned mobile phone to sender And was informed I would be refunded monies I paid Analytical cookies are used to understand how visitors interact with the website. As for Xfinity Gigabit plan prices in the West, wed say its on the expensive sideCox's Gigablast plan is just a few dollars more per month. The best communities have most conversations happening in the public boards. I continued to experience unprofessionalism. Get the most out of Xfinity from Comcast by signing in to your account. Xfinity Crimes: Stealing $ and going to my Bank Account! But anyone running a livestream or sending out large files on a regular basis might want more. The prices Xfinity charges customers in the Central US are pretty straightforward. It gets you up to 400 Mbps speeds and costs about $50 a monthnot much more than the Connect More plan, and you get a decent bump in bandwidth. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Customer Service. mobile. You can see our specificXfinity router recommendationsin our guide. w/ Auto Pay & Paperless Bill. I apologize you are having issues with your services. 32 acre property for 4 of my tenants. [protected] NW 91st Ave, Sunrise, FL 33351. Take a look at some of our favoriteXfinity bundlesto see how you might be able to save money. We moved her back in house around February 2021 to care for her. The cookie is used to store the user consent for the cookies in the category "Performance". Taxes and equipment not included. every month same answer, it will be fixed next month First things first: Comcast Xfinity internet prices and plans change based on your location. One time install chrg may apply. This review was chosen algorithmically as the most valued customer feedback. In the 'To' line, type "Xfinity Support" there. Believe me when i say this I am not switching to Comcast. Why, I wonder, does the contract bind one party but not the other? Data effective 12/20/22. Get the most out of your service, troubleshoot issues, even watch help videos. He replied it would stay the same no change . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Customer support: (866) 511-6489 (option 1) Hospitality Questions & ordering: (855) 869-7188 Customer support & care: (800) 741-4141 Cloud Solutions Questions & ordering: (855) 867-5010 Customer support & care: (866) 950-3789 VISIT CLOUD SOLUTIONS MARKETPLACE Business solutions and community support Agent and referral programs. I purchased a Motorola. This is a huge boon if youre on vacation and cant find a Starbucks to siphon wireless internet off of. We may ask you for a private message, if we need to discuss your account specific details. Another major benefit Xfinity customers enjoy is thousands of wireless hotspots across the US. - Misrepresentation (lying) about incentives to switch to xfinity mobile. In regards to your question, we have multiple options for our Xfinity Seasonal Convenience plan, and if eligible, you can choose to either have your internet and Wi-Fi network stay active and connected while you are gone, which would enable to Ring Doorbell and other Internet devices to work while you are gone, or you can choose your internet to be on hold so to speak until you get back. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. 365 reviews of Comcast "Comcast's customer service is terrible. I was scheduled for a technician to come out today and my appointment was cancelled today without a reason for cancellation! Xfinity prices in the Northeastern US are pretty competitive with other internet providers youll find in the same area, like AT&T and Spectrum. While exact chat hours vary depending on where you're located, Comcast Business generally maintains regular business hours between 9 a.m. to 5 p.m. If you have a complex service problem, we find the chat feature to be very slow and frustrating. owner of [protected] NW 91st Ave, Sunrise, FL 33351. Pretty much. CenturyLinks gig plan is pretty limited in availability, but if you can get it we say it might just be a better deal than the Xfinity Gigabit plan. Xfinity plans and prices vary by region, but heres a quick recap of the Xfinity prices and internet speeds youll find in the West: Data effective 3/03/2023. Taxes and fees apply. Here are some of the most effective options available on the Xfinity Internet. For the love of god, I rearranged my schedule two weeks in-advance for this. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. It scored 66 out of 100, down from its 2021 score of 67 out of 100. Updated. Existing customer support. In November, I agreed to a 2-year Comcast Triple-play contract costing $215.45/month. we just wanted to keep our wifi and data like it is 2 other companies are offering half of what you want to charge us xfinity told us 122 dollars other companies told us 60 dollars, i was talking with agent eric about changing service they offered us less money for what we wanted he said that he was going to charge checking account i asked him 4 times used credit card he didnt it has caused a mess for us now and my husband got very upset and was angry the man lied to us yeasterday and today hid did this and on top of that h we just paid 228 dollars on the 11th i think and he charged us again 228 dollars today i know maybe my husband was wrong for yelling but i do understand why he did this is rotten what they have done my husband is sick with cancer and it sent him over the top. I did not notice until I received email confirmation of change. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home Lets dig into Xfinity internet prices, plans, download speeds, and customer service to see if its the right internet service provider for you. Price after $5/mo autopay & paperless bill discount (w/in 2 bills). Especially the Superfast plan, which nets you 800 Mbps speeds compared to Xfinitys 1000 Mbps Gigabit plan. Taxes and equpiment not included. We are so sorry to hear that you are having consistent issues when ongoing into Xfinity My Account, and we are certainly here to help in any way we can Please follow the instructions below to send us a Private Message, and we can get started right away. And weve gotXfinity cable modem recommendationsright here if you need help shopping. A drop-down list appears. I was able to download my email to my C drive on the computer and burn a CD or DVD if I wanted to. Desired outcome: I have had internet interruptions for over 30 days and have had 3 technicians out to my home with the most recent one yesterday January 30! When it comes to a bulk account, the agreement between the bulk account owner and Xfinity is processed for all apartments within the community. Includes $10/mo automatic payments and paperless billing discount. Purchased upgrade to gigabit x2 did not get confirmation email . Over the last 10 years, Comcast has connected over 10 million people from low-income families to low-cost, high-speed Internet at home. Desired outcome: These cookies ensure basic functionalities and security features of the website, anonymously. please please please, solve this. why i am paying for the service which i did not buy for It's still out on Sunday, 2/26/23. I paid an outstanding bill left by relatives under her name and set up what I thought was her service. The very large transporters boxes need to be removed & relocated near the sidewalk between the builds, not behind my build. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please let them know about your issues and questions and they will help you. And wed love to see it improve its customer service even more. On January 18, I contacted support and spoke with Charmain (or Charlene) as I was upset that the great deals were only for new customers. "To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon". Most Xfinity routers come with a home hotspot enabled, meaning you can easily get Xfinity internet for your device on the go. Xfinity, the brand name Philadelphia-based Comcast introduced in 2010 for its internet, TV, and phone service, places No. Xfinity tends to deliver the download speeds it promises, Xfinity by Comcast internet download speeds and upload speeds, Xfinity internet speeds compared to AT&T, CenturyLink, Frontier, and Spectrum*, Xfinity has some no-contract options, but theyll likely cost you more. Max wired speed 1000/1000 Mbps. for 12 months Actual customer speeds may and are not guaranteed. On December 12, 2022 I contacted xfinity mobile about inadequate customer service support. As much as the service goes out, it should be easier. If so, how do I monitor with my iphone? 2. Xfinity Voice Stay connected to family and friends far and wide. Offers and availability vary by location and are subject to change. Terms of Use | Privacy Policy | Site Map |. I personally have hearing difficulties which makes phone calls of any kind incredibly difficult and stressful. A ticket was created for construction team to come out, and someone eas supposed to contact me within 3 days. No updates provided. Provide my same service that I have had for years at original price of $87. I need documentation for my employer each time it goes out. My tenants dont know where to hookup there modem to. 25 reviews of XFINITY "About 3 months ago we changed our internet, phone, and TV to Comcast and we have been disappointed and sorry ever since. Press Enter to send it. Does Xfinity allow you to keep your Xfinity email account if you move your TV and Internet to another provider but keep Xfinity Mobile account active. Chat with Xfinity Get 24/7 help with any questions you have. It looks like you come from an unknown source. Windstreams Kinetic Gig is by far the best deal (where promotional pricing is considered). But you can still chat with them over the phone. Get exactly what you need, faster than you can believe. Almost every Xfinity plan has a 1.2 TB data limit. Your router is an unideal spot. Obtn apoyo tcnico Encuentra un local de Xfinity Now we are about one week out from receiving our occupancy and xfinity has deemed our home y serviceable. After spending almost 2 hours on the phone begging for someone to help me, Ms. Angela came to my rescue & I want to thanks her so much. Astound Broadband Powered by Wave Broadband offers internet at speeds up to 1200 Mbps. Data effective 12/06/22. Lets see if we can help. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Depending on where you live in the US, you'll be looking at $20$80 per month for your Xfinity internet bill. Add an xFi Pod WiFi extender to help eliminate deadspots, Add Xfinity cameras for extra peace of mind. We have had issues without internet and TV since Feb 2022 yes thats right almost a year, they were supposed to come fix our cable wire outside which is split. i bought 2 phones at the same time same shop, when promotion was up Xfinity offers internet at speeds up to 1200 Mbps. Not to mention neither AT&T nor Spectrum requires a contract, while Xfinity often does. https://login.comcast.net/myaccount/bc/lookup Forgot your password? I have been advised to report as fraud. Customer Service. The AT&T Internet 100 plan also comes with unlimited data, as does the Spectrum Internet plan. As for actual speed performance, you might be happy as a clam knowing Xfinity was seventh out of 38 ISPs we analyzed in ourfastest internet providerslist. When you chat with the bot in the Xfinity app, you can request to talk to someone and either live chat with a representative or have them call you at a later time. There are a few exceptions to this, especially since Xfinity mostly requires contracts and caps your data at 1.2 TB. For the last 6 months xfinity/comcast has sent me emails about being "over on my data"! Hours of Operation: 6:00 AM - 2:00 AM ET/Seven days a week. to get a bill straighten out and it never happens and that makes comcast a ------ Thief period. We also use third-party cookies that help us analyze and understand how you use this website. This is likely due to the fact that Xfinity's 400 Mbps Fast plan has a 24-month contract. Paying the bill is not an issue, I just need them to remove from account from my name, put in my Mom's name, Emma Broadwater a should be and the balance will be paid to reconnect her security system. This is not a guarantee. but i will go into more detail on social media. This site uses cookies to enable your digital experience. The cookie is used to store the user consent for the cookies in the category "Other. @XfinityLuis Link here https://comca.st/33K74s5 goes to a 404 Page Not Found page. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. $25/mo. Can I get a brief explanation of the problem? Larger households may want to check out the Superfast or Gigabit plans instead. Some agreements will allow tenants to do upgrades. It is common for some problems to be . After a couple of days internet service randomly drops. All rights reserved. Xfinitys approach to contracts seems to vary by plan and by region. 30-day money-back guarantee and 24/7 support included. Read ourdisclosure policiesto learn more. But bringing your own equipment to the table tends to cost less than a full year of renting the xFi. If your Xfinity internet is out, here are a fewtroubleshooting tipsto try before you call up tech support. Contact Customer Service at (800) 391-3000. I have attempted to resolve the issue; going to the store and by phone. Desired outcome: Claim it and get a lot of features. For 24 months. The cost is $9.95 a month, and you get 50 Mbps download speeds. For 24 months. Provide my same service that I have had for years at original price of $87. Received communication from Comcast stating that my modem is obsolete and needs to be replaced. FIX my internet! Yes and no. The re-branding and an associated promotional campaign were scheduled to coincide with the 2010 Winter Olympics. A lot. *Overall rank is out of 38 total ISPs. I have become frustrated with attempting to upgrade both phones on my account. My bill needs to remain the same for the duration of my contract. I noticed on my bill I was being charged to buy the new phone I thought was free. The best way to check Xfinity internet prices in your area is to use our zip finder tool. Plus taxes & fees. Paperless billing or prepay required. Two years ago I purchased 3 acres of land to build a new home. Desired outcome: The cookies is used to store the user consent for the cookies in the category "Necessary". It also ranked fourth out of all large ISPs. Desired outcome: Weighted score is out of 100. Xfinity has one of the largest Wi-Fi hotspot networks thanks to its xFi Gateway modems. Customize your plan with our latest innovations. When they disconnected the service, they reported the balance under my name, DeSheryl Broadwater. The app is a quick way to check on any service issues! Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Amazon Echo Dots are not connecting to my Xfinity modem. If youre still not sure whether to choose Xfinity over another internet provider, these other reviews might help. We dont know of any truly free internet plan with unlimited data though. Data effective 01/11/23. If you combineXfinity TV,Xfinity Mobile, orXfinity Home Securitywith your internet connection, youll likely see some savings on your bill. Type your message in the text area near the bottom of the window. I emailed the store manager as they apparently leave at 5pm and I have already taken multiple hours off of work to try to resolve the issue. Visiting xfinity.com. Most of these modems are automatically set to broadcast a Wi-Fi signal. Comcasts $10 (technically $9.95 a month)Internet Essentialsplan gets you 50 Mbps download speeds. We can assist with billing issues, service and repair concerns and even assist with making changes to the account and service level. Stay updated on the latest products and services anytime, anywhere. No term contract. Below we have given details of Comcast customer service phone number and contact information which will help you in reaching Comcast Customer care fast and easily. Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. Hi, @user_ef11eb. Job Summary Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. I ask you, why is that on me? Our advice? But Verizon Fios Home Internet swept in with some of the fastest internet speeds, likely thanks to its fully fiber network. Xfinity mobile phone discount promise not honored, Monies owed to me $31.50 12/10/2022, $3.50 12/28/2022, we just wanted to keep our wifi and data like it is 2 other companies are offering half of what you want to charge us xfinity told us 122 dollars other companies told us 60 dollars, Read full review of Comcast / Xfinity and 1 comment, Rescind the charges from the collection agency. You can verify this by traceroute-ing their major service end-points. Subject to availability. All rights reserved. We're standing by to help with all your service needs. Includes over 10,000 free movies and shows, a 4K UHD streaming device and Xfinity's award-winning Voice Remote free for Internet-only customers. Terms of Service. If youre not keen on your own modem broadcasting a Wi-Fi signal that almost anyone can use, hereshow to turn off Xfinity Wi-Fi sharing. Clarify all fees and contract details before signing a contract or finalizing your purchase. Over the years we have implemented new ways for customers to interact and communicate with us outside of the usual 1-800-XFINTY number. But other ISPs in the Northeast, like AT&T and Verizon, dont require a contract to begin with. I also viewed videos of greedy/criminal Briant Roberts(CEO ) where I wanted to vomit, particularly in the one where he was at the Economic Club in DC discussing his fortune and success he claims in starting this horrific business. Xfinity acct number [protected] is my reference number. Customize your new Xfinity plan. Servicio al Cliente de Xfinity - Contctanos Contctanos Contacta con un especialista de Comcast. Xfinity breaks down its pricing and plan names by three different regions in the US: Northeast, Central, and West. For the most accurate information, please ask your customer service representative. Contacted Comcast on 3/2/2023 to drop voice home phone service. I purchased a Motorola. Whether you want a simple alarm system or a full smart home ensemble, cameras and Find the best TV provider for you with our TV Service Buyers Guide. The whole thing is very confusing. I have several Comcast/Xfinity transporters boxes on my . Weve used Xfinity for going on 10 years now, and even though it gets a bad rap for its customer service, we still think its a pretty good deal. Xfinity internet plans and pricing vary depending on your area . This cable TV company is reliable, widely available, and youll get most, if not all, of the channels you and your family want. Chantel Buchi, TV and streaming expert, Xfinity Homesecurity system:Xfinity Homes prices are hard to pin down, most of the equipment lags behind other brands, and its customer service (through Comcast) may be the worst weve ever encountered. Brianne Sandorf, home security expert, Xfinity Mobile:A solid, cheap [option] for those already in the Xfinity universe, though you have to deal with data throttling, slowdowns, and poor video streaming quality. Easton Smith, mobile expert. 93 Michigan High School Seniors Honored With Scholarships, Ookla Names Xfinity the Fastest Internet Provider in Michigan. Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Residential Sales: Visit xfinity.com Call 1-800-XFINITY (1-800-934-6489) Business Sales: Visit business.comcast.com Call 1-855-211-1804 Comcast Greater Chicago Region contacts: Press Information He could not ring the doorbell or notice that the garage door was open? Desired outcome: Cox still costs about $10/month more compared to an internet service provider like Xfinity, but having no contract and potentially getting on promotional pricing can really sweeten . I would like my service restored and compensated for days that I've been without my service. I lost an hour and a half today chasing support that doesn't exist and to not get my issue resolved. If none of these are the case, try rebooting your equipment. All information is subject to change. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. If you owe money on a past Xfinity internet bill, you may still qualify. its just not worth it. Received communication from Comcast stating that my modem is obsolete and needs to be replaced. Ask Xfinity. Copyright 2023 Comcast Corporation. Weve got recommendations forXfinity-compatible modemsandroutersif you prefer to bring your own equipment. Comcast also offers a low-cost internet plan calledInternet Essentials, which costs $9.95 a month for 50 Mbps speeds. Your customer service is a joke, akin to a non-monitored answering machine. The corporation is an absolute disgrace. Speed may not be available in your area. I am an IT professional. When I first started to use Comcast/Xfinity as my internet provider I also used their email service. Manage My Account by XFINITY It's easier than ever to stay connected your way With better-than-ever online tools for shopping, customization, and support. for 12 mos, plus taxes. Is that even possible?, EDIT: Thread now being closed due to age. Xfinity internet promotional prices for the Central US, Xfinity internet promotional prices for the West. Xfinity download speeds range from 75 to 1,200 Mbps. I will not be switching to comcast. House Smart Ticket. CenturyLink doesnt bump up your bill year after year, and it comes without a contract too. I would like to receive the $319.99 credit for each phone I ordered. Our only hesitation is that Windstream offers unlimited data on all of its internet plans, and AT&T offers unlimited data on its Internet 100 plan. Of course, you can't speak to a human without going through their automated system and repeat the same drill. You may have to enter a lot of personal information to get connected, including your ZIP code. We also like that its available across most of the US, plus it has one of the largest Wi-Fi hotspot networks. Desired outcome: Are you having trouble reaching an agent regarding your account or your service? You can check your area for service interruptions at the following link, https://www.xfinity.com/support/status?linkId=165891287. Wi-Fi, actual & average speeds vary. The store manager has ignored my email I sent a week ago and I have not received any reply. The NETGEAR technician says that Xfini. The customer service rep said he could transfer me to another department to cancel my order. There are various models of the xFi Gateway, and if you need to troubleshoot or get started setting yours up, we recommend checking out thisxFi Gateway support page. But if you go through data like we go through a bag of white cheddar popcorn, youll want to look at Options 2 and 3. Internet providers aren't typically known for amazing customer service, but AT&T (along with Verizon and T-Mobile) . I deserve the same service as provided and prioritized in the suburbs. Or, if you're a new customer in Xfinity's West region, you can currently add xFi Complete for only $15 a month for a year. You can also contact Comcast Customer Service via Their social profile. You will hear a welcome voice. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This complaint was posted by a verified customer. Click here to get notifications about new complaints of Comcast / Xfinity. My name is Laurene DAmico our TV is under Marc DAmico at 174 Cooke Street Plainville, CT 06062 I was lied to by the xfinity sales representative to fraudulently obtain my business. This is unfair price gouging that I save $56 removing phone and Comcast adds this bogus $20 charge to my existing internet rate. Taxes not included. A perk to Xfinity is that it offers multiple services you can bundle together: internet, TV, home security, and mobile. CenturyLink is a DSL connection, which tends to be less reliable and may suffer from slower speeds compared to Xfinitys cable connection. Its the moment we all dread: that No Connection notification.