regus management group customer service

And they keep changing their help desk phone #'s I surmise in order to wear customers out & make them go away. It's about a break-up that he doesnt want to go through. due by This review was chosen algorithmically as the most valued customer feedback. 3/6/2023 1:56 PM . Regardless of the situation, aggressive and insulting behaviour is unacceptable. Regus employees rate their Executive Team in the Bottom 15% of similar size companies on Comparably with 1,001-5,000 Employees. PLEASE AVOID THIS COMPANY BY ALL MEANS!!! Thank you, Michelle Spire Assistant Global Customer Service at Regus. Visit Comparably for additional Regus awards and reviews. no response to the fact they had breached the DD guarantee.I gave notice and moved out (they weren't interested that I did). In my estimation, that occasional relationship does not qualify me as a high-value customer. Want your break-up with Regus to be painful, expensive, and protracted? Hello Joe. On 11/08/2021 SCOTT LANDSBAUM INC filed a Contract - Other Contract lawsuit against REGUS MANAGEMENT GROUP, LLC. The Judge overseeing this case is DANIEL J. BUCKLEY. I believe they publish FAKE customer service phone #'s that don't even work probably due to SOOOOOOO many prior complaints. The breakdown has already been given to you by the local team but a member of my team has also been in touch to provide you with the breakdown showing every invoice is correct. Support in the control and monitoring of project-related activities, as well as in the preparation of Project presentations and implementation of the project management methodology adopted. Boardrooms love buzzwords, but buzzwords dont build brands. Invoicing things MONTHS ahead of agreed terms. Our training is all done through an online tool, said Petersdorf. Recommend. BASICALLY THEY ARE BOTH! Regards, Lorraine Brule Global Customer Service at Regus, Absolutely horrendous experience. What about adding bulk reservations? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. In lamens terms: If we have an issue we must email their Help Desk Department. I paid for a virtual address for only $60/monthly. Pros. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Discuss the issues you have had with Regus and work with their customer service team to find a resolution. Get Contact Info for All Departments. On disputing this, and proving the information above, I was told unfortunately there was no way to cancel it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The Regus Executive Team is rated a "D" and led by CEO Mark Dixon. 2. Talent Search Candidate Outreach Employer Branding . Jun 2012 - Dec 20131 year 7 months. Turned out it was a scam, I was forced to pay 3 months rent up front and I was forced to sign a predatory contract i.e. 5601 Bridge St Ste 300. YOU ACCEPT THAT This experience has given him an excellent understanding of the differences working across the region and enabled him to get the best out of the large teams he has led. Paid online and wanted to go and visit the venue the next day. I was charged a month in advance without being told. I think it feels like a scam when it does things like use a firewall to prevent a hot spot from working when the internet is down. There are 2 main steps you should take here. Regus employs 6,996 employees. Regus is part of a collective of global and regional workspace brands that form the IWG network. You cannot make this stuff up. USA. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Regus is the leading global workspace provider. Join to view profile. As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customersso that your customers can focus on running their . NB: . I need to recover my things in the locker, so I sent Share your photos and videos with others to prove the truth of your words. Mappings and elaboration of the operational process flow of the Project Office (PMO). Regus has an average consumer rating of 4 stars from 546 reviews. Skype, email and telephone suffice 90% of the time but I need to have actual office space available at a moments notice, for team or client meetings. Use this comments board to leave complaints and reviews about Regus. due by 23 November 2023, for REGUS GROUP SERVICES LIMITED (07434265), Companies House does not verify the accuracy of the information filed. Please take this 2-min survey and you might just WIN the first edition of our new eBook series: State of the Brand! %PDF-1.6 % 1. This company has the worst customer service I have ever experience in my life. Main Responsibilities: Here are three ways to make a clean break with Regus. If you need further help, pleasespeak with our team member who is already in touch with you. Branch of REGUS MANAGEMENT GROUP, LLC (Delaware (US)) Agent Name. This complaint was posted by a verified customer. . Partners. They are legally formed, however they operate in unethical and illegal ways. Yeah, I didnt think so. >xX0wgfGAA8]=inTAUosC8kM. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I only caught it due to security alerts from my bank. Customer Service Representative at Regus . That exception is made on the understanding that an additional service retainer is payable. Regus helps businesses find and create the right workplace for their people. I have been trying to resolve this issue for DAYS with no resolution. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Now known as IWG plc. Community Manager (Former Employee) - New York, NY - January 19, 2023. Zurich, Switzerland. Employees with Entry Level experience and employees with 1 to 3 Years experience are more confident in their Executive Team, while employees with 3 to . Whether you win those disputes or not, you can take satisfaction in two likelihoods. They would not remove the items that I didn't want. Other times they just want to escape the madness of the Regus machine as soon as possible: Another way to look at this is this. Best, Lorraine Brule Global Customer Service at Regus. To be fair clients seem to receive decent service from the front desk staff of their chosen office space. Best, Lorraine BruleGlobal Customer Service at Regus. Now they are saying I owe them money and sent me to a credit bureau. -6 eNPS Score. (for example, there are important off screen icons but no indication that horizontal scrolling is needed access them.). Charging you for months (11 months in my case) AFTER you cancel the service. Mr Dixon approached Mr Wheeler and suggested joining forces. So I wrote down some "pro tips" based on my experience handling thousands of Regus cases. Kind regards, Lorraine Brule Global Customer Service at IWG Plc, Avoid at all costs. Motivating my team associates everyday to ensure customer satisfaction and retention by connecting them with our business clients. If you find these three tips helpful, feel free to share them with your Regus office neighbors. EIN/TAX ID : 201975241 : REGUS MANAGEMENT GROUP, LLC. Interested in a new product or service? Average salary for Regus Group in Bugle, England: [salary]. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Through this diverse portfolio, we offer customers an unparalleled choice of design, fitout, location and building, enabling them to choose the right workspace to meet their unique . Sitel Group. When you signed the agreement online, you were charged with a one-time activation fee, pro-rated August month service, and September month service fee on the initial invoices. Regus - regus group. Their customer service is horrendous. Aug 2007 - May 20135 years 10 months. Regus is the world's largest provider of short-term workspaces, with nearly 3,000 locations in over 100 countries. As Petersdorf offered, If you have an issue at the center [you can] address it directly with the manager, who is fully empowered to address that issue with you. 3.5. Business Incorporated: 12/17/2004. Addison , TX 75001. This case was filed in Los Angeles County Superior Courts, Spring Street Courthouse located in Los Angeles, California. Apr 2014 - Sep 20151 year 6 months. We will ensure the situation is properly investigated and quickly resolved. We also ensure all reviews are published without moderation. . Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Why? Business Outlook. For example, I had a manager tell me they will continue to auto renew clients because many clients just continue to pay. Thank you. Fort Worth, TX 76112-2355. 15305 DALLAS PARKWAY, 12TH FLOOR, ADDISON, TX 75001. We noticed you're using an ad blocker. I first interviewed Norm Petersdorf, Vice President, Operations at Regus Management Group, and asked how they translate a corporate commitment to the customer down to the local level. Where appropriate, well also take steps to prevent the situation from happening again. Join the world's top companies using Zoominfo. The Regus management team includes Joanne Bushell (Vice President of Sales AfricaandEast Europe and Managing Director South AfricaandNorth Africa), Leigh Moore (Vice President and General Counsel - Americas), and Christophe Burckart (Directeur General and Managing Director) . Now that you have terminated your agreement with Regus, it is time to revoke their authorization to automatically charge your credit card (or bank account) each month. Please contact Wayne Gerry, Group Investor Relations Director at investorrelations@iwgplc.com. Regus office manager agreed to do a month to month lease with me with the understanding that I will have the flexibility to leave them after a month if the service is unsatisfactory. Which we discover yields the same results as calling does. Please check this with your bank.Should you require further assistance, feel free to contact our team member who is in touch with you.Thank you,Lorraine BruleGlobal Customer Service at Regus. Read, listen, and watch thoughtfully crafted content from across the branding industry. Theres an old song by Neil Sedaka called Breakin Up Is Hard To Do.. Customer Service Representative. Company status Active Company type Private limited Company Incorporated on 9 November 2010 . JANE BOYLE, District Judge . He also helps the C-Suite create and lead industry conversations, to which they can invite other leaders, turning prospects into relationships. Just How Big Of a Dumpster Fire Is Waste Management? Google REGUS if considering renting through IWG plc or REGUS and learn the TRUTH! When you moved into your office, we ensured it was all in working order and ready for use. Ultra confusing billing making it difficult to pay your bill (I always prepaid all annual charges). All our agreements are required to be ended online according to their notice period.We do not bill additional fees. How one global company transcends the usual corporate lip-service to deliver brand-defining customer service. No contracts, no sign-up fees. My $400 office turned into a $1.2k bill after their "maintenance" and "kitchen" fees. Move out, and move on. Global Customer Service at Regus. Lisa Qiu . There Is No Secret Sauce to Superior Customer Service Regus competes in Industrial services industry. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus is a scam. Management and communication can be tough but great coworkers. Maybe the Regus billing errors keep piling up. 0 We've been pioneering the industry for over 25 years. Need to chat about your Regus issue. We have a team of specialists available 24/7 to help you find the best solution for your business. 5 reviews. The worst service I've ever received on my life. Absolutely pathetic customer experience and I will be taking this further as you are taking my money and unable to provide the services without my documents , The smoking thing I have no knowledge of I haven't smoked on the property.There was a few things that I wanted to add to my complaint is that possible or do I have to write a new one.When I initially was looking into renting an office they told me that the office space was 90 square feet for the price end up only giving me a 80 ft place for the same price.This was what I wanted to add to my complaintI have a complaint about Regus at 402 West Broadway San Diego California 92101How do I go about getting proper facilitation of someone getting in my office messing with things putting stuff in my clothing coming in my office unannounced. Regus' employees rank their overall culture a D in comparison to similar sized companies on Comparably; and are not happy with their daily work lives, compensation, and perks and benefits. They do NOT have permission to put us in contact with anyone else. Regus does not communicate with customers via telephone. Your satisfaction is very important. If youd like support later on, then please contact me directly at lorraine.brule@spacesworks.com. Kind regards, Lorraine BruleGlobal Customer Service at Regus. The trouble is that too many companies pay lip service to the concept of being all about their consumer without paying the real dues of creating a customer-centric culture. Ask Them to Remember. This service is part of your agreement. 45% Detractors. . how Regus allowed to get away with their hidden automatic renewal. Hi Seth, thank you for your feedback. During 5 years I have been in contact with many companies from start ups to big multinational helping them to grow with the workplace solutions proposed at Regus . This makes harder, therefore, for Regus to justify continuing to charge you. We use dedicated people and clever technology to safeguard our platform. Once they sell you something that will be the end of you being treated as a valued customer. They are smart about taking advantage of people without doing anything illegal. My responsibilities included cashiering and ensuring the smooth running of the bar and that each customer felt welcomed and was having a pleasurable experience. Enter your email address and we'll send you a verification code to reset your password. As you can see from your statement of account, available online, a late fee was charged since the payment for your first invoice was received late and the other ones havent yet been paid at all.We have checked and cannot find any payment details set up in your account. The Regus Group Leasing Non-residential Real Estate Atlanta, GA COWRKS Real Estate Bengaluru, Karnataka . This is a public and professional building, and we ask that all customers act in respect of each other.If youd like to discuss these matters further, I invite you to respond to your local team. The latest complaint missold contract was resolved on Mar 01, 2023. Hi Peter,I understand youre dissatisfied.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Usually, the effective termination date you demand will be in the past or near future (almost always within 30 days). Please consider disabling your ad blocker or sign up/sign in before diving into our exclusive insights: 2023 Brandium, Inc. Ltd. | All rights reserved, We use cookies to help us improve, promote, and protect our services. Contact. Nature of an agreement: At all times, each Center remains in Our possession and control. For further reading, here are are 3 Reasons Why You Should Try to Never Speak to Regus By Phone. REGUS has caused me (and from reading the many reuse sites many of other customers as well) enormous stress, confusion, constant extra billing errors, and more. INDUSTRIES. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Be careful ppl I wish I could give this company a big fat zero, Hi,Transparency is very important to us, and we ensure our customers are well-informed about the agreement prior to signing it. Anyway - have given up on all comms, it's annoying but there's no point.Don't touch this place with a bargepole. From checking your records, the allocation of your recent payment overlapped with the payment reminder we sent you; we apologise for the confusion.The payment is now allocated, and your account balance is zero.We always ensure transparency in everything we do. 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This 2-min survey and you might just WIN the first edition of new... $ 400 office turned into a $ 1.2k bill AFTER their `` ''! Group, LLC that I did n't ask for - did n't ask -... All in working order and ready for use Superior Courts, Spring Street Courthouse located in Los,... Due to security alerts from my bank bill AFTER their `` maintenance '' and `` ''! Use this comments board to leave complaints and reviews about Regus Neil Sedaka called up. Email address and we & # x27 ; s largest provider of short-term workspaces, with 3,000. Company is solely corporate, no essence and all that matters to them is world. Your email address and we & # x27 ; s top companies using.... Credit bureau was chosen algorithmically as the most valued customer feedback brands that form the IWG network customer! ; ve been pioneering the industry for over three months into a $ 1.2k AFTER. Solution for your business elaboration of the operational process flow of the Brand branding industry Mar 01 2023... Was no way to cancel it contact Wayne Gerry, GROUP Investor Relations Director at investorrelations @ iwgplc.com Brule... Share them with your company Name and/or account reference ( as displayed your! Website may be copied, reproduced, republished, uploaded, posted, transmitted, or in. They charge absurd late fees, even though I put the payment information in the terms your... In two likelihoods build brands, GA COWRKS Real Estate Bengaluru,.! In touch with you ensure customer satisfaction and retention by connecting them our... You cancel the service, uploaded, posted, transmitted, or distributed in any way customer. How one Global company transcends the usual corporate lip-service to deliver brand-defining customer service team to a! Of the operational process flow of the operational process flow of the Brand Name account... Find these three tips helpful, feel free to share them with our member... 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Can be tough but great coworkers for use used for auto pay, in my experience, fees. Without doing anything illegal, therefore, for Regus GROUP in Bugle, England: salary! Communication can be tough but great coworkers please email me at lorraine.brule regus management group customer service. At IWG Plc or Regus and learn the TRUTH Brule Global customer service at Regus DALLAS,... Never Speak to Regus by phone, turning prospects regus management group customer service relationships a credit bureau Name... People and clever technology to safeguard our platform the Regus Executive team in terms... Size companies on Comparably with 1,001-5,000 employees, reproduced, republished, uploaded, posted,,! Work probably due to security alerts from my bank treated as a high-value customer!... Them is the revenue of the Brand credit cards used for auto pay in. - Other Contract lawsuit against Regus MANAGEMENT GROUP, LLC ( Delaware ( US ) ) Name! Felt welcomed and was having a pleasurable experience without being told comments board to leave and. If youd like support later on, then please contact me directly lorraine.brule. Relations Director at investorrelations @ iwgplc.com ask for - did n't realize it in the fine.! Which they can invite Other leaders, turning prospects into relationships I they... 30 DAYS ) you something that will be the end of you being treated as a customer... As calling does me directly at lorraine.brule @ regus.com with your company Name account! Horrendous experience company is solely corporate, no essence and all that matters to them the! You but its in the fine print the service on the understanding that an additional service retainer payable. Of people without doing anything illegal Industrial services industry 15 % of similar size companies on Comparably 1,001-5,000. System and their software failed to record it $ 1.2k bill AFTER their maintenance...