brylane home customer service

The thing is in the pictures it is a bright, beautiful blue. The shower curtain showed up at my home, but the wind chime was back ordered and would be here by June 21, 2017. Really???? Also, holders of the company's Platinum credit cards receive free shipping several times a year. I dont know if this one will last 1 year. Didn't bother to read the reviews. It's not my fault Brylane cannot tell a curtain panel from a personal hygiene hootchie spray bottle. This is low quality stuff, made in China, and not worth a quarter of what we paid for it. I contacted customer support a week ago, and he told me "we were supposed to get those in TODAY, but didn't." ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Brylane Home Customer Service. Remove your email address from our list here Recipient: Your relationship with BrylaneHome is governed by our Terms of use BrylaneHome 2300 Southeastern Avenue, Indianapolis IN Moral of the story is you get what you pay for. What are the benefits of being a Brylane Home Platinum credit card holder. we have tried to take apart and start over and still doesn't stand straight. The first rep was pretty much not cut out for her position and the 'supervisor' has now chosen to leave me on hold for 15+ minutes. #1 rated online furniture store, Wayfair. WebOpening Document 52%. In addition, Brylane Home credit card members also receive a 20% off birthday coupon annually. Read real customer ratings and reviews If you have a issue don't look for customer service to help you resolve the issue. I was VERY unhappy at this point, but nothing I could do. It will not come out at all. HOWEVER, BH charged my credit card account twice for these items. DO NOT BUY FROM THIS MESS. I'm thinking these message boards are not checked given the number of unhappy customers. It is a little on the flimsy side compared to one of the same style I bought a few years ago. I already had to pay $47 to get them shipped to me. Your recently viewed items and featured recommendations, Reviewed in the United States on May 23, 2020, If your like me and a COVID 19 inspired bird watcher with relatively high common sense and practice with Legos this product IS FOR YOU!!! Web96 reviews for Brylane Home, rated 1.00 stars. It is also more orange than red. This rewards program Worst purchase, and regrettable decision, Ive made in a long time. Top Budget Alternative: Wayfair Curtains & BlindsUnlock The Coupons. Then, click "Apply.". I would appreciate it if I can receive these parts in order to put my chair together. CHAT AGENT WAS RUDE AND HUNG UP ON MY BEFORE CONCLUDING THE PROBLEM. I cant describe how happy I was! My garden is bright and colorful and this color just doesn't fit, but the price was good and it took so long to put it together (QUITE a job!) After much prodding, was told "we got 2 colors in." We ended up not putting any flowers in it due to how unstable it is. I did get them to drop the one thirty two dollars after threatening them with further action but they did turn it in as a collection on my credit report which I am very angry about. Called and they stated that they randomly do credit checks and decided to close my account.. A Gold AMEX and a $10k limit on my Discover with a 798 score and you use that excuse. I like Brylanehomes products but I will never do business with them again. Which Brylane Home coupon code should I use? They wouldn't refund my credit card charge and kept saying it was back ordered. It is together, but the basin is still a little lopsided. Called customer service right away to see if they can apply this to my recent order. Also the rug was quite expensive and definitely not worth it. While most customers like the Brylane Home selection, there are some complaints about delivery, perceived quality, and price value in some cases. Yes, Brylane Home offers coupons for existing customers. Brylane Home: Get $100 off purchases valued at $200 or more. So they say they have no way of finding the shipping shipping label I print from their site tied to my account. I tried to stop the order because they sent me am email telling me it was out of stock. I wouldn't even give it a 1. WebHoliday. Therefore, we recommend reading the terms carefully to ensure your merchandise qualifies for the discount. Seriously! I ordered 2 very easy to assemble.but one of the Solar light doesnt work. This is a fraudulent company that engages in extremely unethical practices. that I didn't want to take it apart to send it back. THEY SHIPPED MY ITEMS WITHOUT LETTING ME KNOW. Will not deliver to PO Box. Redeemable Online Only A Special Birthday Surprise!5 We'll send you an exclusive offer for your orders placed during your birthday month. I have been ordering from Brylane Home for years and never had such a horrible experience. I give warning with this review..never buy from this company!!! A text message has been sent to . 2022-2023 Slumber Search $1,000 Scholarship, If I could rate Brylane Home with a zero star I would. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The cons: Some disagreements about the perceived quality and the durability of these items. They messed up my email account, ripped me off for 500.00 even though I returned their poor quality furniture.. do not buy from this company. I didn't use them until October. Disabling it will result in some disabled or missing features. Brylane Home is a popular catalog and online store that offers home furniture, decor, kitchen / bedding / bath essentials, and more. Their prices range from budget-friendly to moderately priced. When it comes to customer sentiment and feedback, most customers find sales experiences to be straightforward. Currently there are 15 Brylane Home coupons for existing customers. While most customers find these to be nice additions to their rooms, there are some complaints about durability and perceived quality. How can I use my Brylane Home coupon? This is either the most disorganized and mismanaged place I have ever had the displeasure of encountering OR they purposely do this in order to confuse people so they can rip them off more efficiently. Please make sure that you are posting in the form of a question. I ordered some bathroom towels over a month ago. How many discount codes are currently available for Brylane Home? I used Rustoleum 2x Ultra Cover--Clear, to seal each birdbath. Limited Time Only: Up to 50% Off Spring Styles, Limited Time Only: Up to 60% Off Bed, Bath and Basics Sale, Activate this Deal at Brylane Home for 40% off on Highest Priced Item. Very pretty Brylane Home: Get 25% off on purchases of $75 or more. Bought a gazebo not even 5 months ago and its already down on the ground! I bought a outdoor glider, and There is no seat panel. They are made of cheap plastic, and are very difficult to get to stand up straight. I waited 3 months to get them because as you well know, most everything they have on sale is either backorder or out of stock. Claim it and get a lot of features. Ordered a gazebo on Thursday August 6th and it is now Friday August 14th, never heard anything, so I thought I would call them and see what the status of the order is, they advise that something was wrong with the billing and they "do not bother to contact if the billing is wrong." Ive looked at this recliner for over a year, its exactly what I wanted. Brylane Home has resolved 7 complaints. They said Share your photos and videos with others to prove the truth of your words. Is the Brylane Home coupon expired? Items I ordered were backordered (but I was never notified of that either during or after the order process); I still haven't received half of what I ordered over 3 weeks ago; they can't tell me when--if ever--it will come. With such an impressive average discount of $46, it is very worthwhile looking for a coupon. Consumers complaining about BrylaneHome most frequently mention customer service, credit card and return label problems. BrylaneHome ranks 145th among Kitchen sites. They need to stop using the company they are outsourcing with because their customer service is horrible. CHEAP PRODUCTS, SLOW SHIPPING, BAD CUSTOMER SERVICE!!! What came is literally grey, with perhaps the tiniest bit of blue but really it just looks grey and this was a real disappointment to me. I'm really disturbed and would advise cancelling your card and getting a new one if you've ordered from this company before. What a way to do business. 2023 Trustpilot, Inc. All rights reserved. BRYLANEHOME is a registered trademark of FullBeauty Brands Operations, LLC. They shipped my order that should have been shipped to illinois ended up New York. There are any number of home store website's, don't put your money here! Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, BrylaneHome Solar Bird Bath Bird Feeder, Bronze, Learn more how customers reviews work on Amazon, See all details for BrylaneHome Solar Bird Bath Bird Feeder, Bronze. What a scam, they lie about the characteristics of their product, then force you to pay to return it. So $7.50+6=13.50 so it's not worth the $8.50 to take off work to ship this back. I got the product I ordered today. Then they offered to refund the money IF I sent it back. I received the chair but no hardware to put the chair together. No chairs available so only sent the table. Plus "gold" sheers are ugly color, Cheap products and horrible customer service. This is one of the best times to be an online furniture shopper. Brylane Home's rug selection offers over 200 different styles ranging from traditional Persian styles to contemporary, boho, and more. It was only after I hit the submit button and they had charged my card that the correct total showed. The amount was refunded to my account. I call the phone number and I'm told the order is "still in process," and that they can't cancel it. I gave them one star if I could I would have given them a minus. Please try again later. You can save at Brylane Home with the promo codes listed below. However, I'm still on hold waiting for the 'supervisor' to wait for me to give in and hang up. Brylane Home offers stylish modern dcor at a fraction of the cost of many competitors' wares. I was charged shipping when it was supposed to be FREE. NOPE. I could feel the wood frame work through the padding. How they packed a tree 3ft smaller, different color, prelit not unlit, in a tub not on a stand and predecorated with cr*p instead of undecorated beats me. It is GREY! As stated by others too late, we had already put drainage holes in them prior to putting them together. (The pillow has never been washed.) Well, apparently, I was WRONG. Brylane Home has an average consumer rating of 2 stars from 54 reviews. It gets knocked over all the time by some critter in the middle of the night. They don't stand behind what they sell and are rude in the process. This bird bath is very pretty. How can they not cancel the order within minutes of me placing it. FAR FROM the original price, so an expensive mistake. My suggestion would be not to buy from this company! As a retailer, they need to work that relationship out, not burden the customer because they don't know what they're doing. i purchased 4 chenille bedspreads and just washed tow of them. However, there are some that had complaints including mentioning issues with delivery as well as perceived quality and durability for furniture items. Whats more, the Brylane Home Platinum credit card does not have an annual fee. Right out of the box the wreath lost a pincomb and other items, both of the loops came off one garland (used to hang it) and the gold and silver coloring is coming off on my hands. I looked in the box and saw another box labeled "legs" This box was taped shut and completely empty. Do NOT order from them ever. They just refunded me. They are rude and can careless about helping you. Companies can ask for reviews via automatic invitations. So ridiculous, especially when their competition does such a better job. Brylane Home offers a mixed variety of indoor furniture to choose from at bargain to mid-grade price points. Worst Company Ever, Ordered Several items and opened up charge card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just wanted any future Brylane Home clients to read this. During this same call I requested the cancellation of the wind chime, which they replied that they could not cancel it. These include seating, lighting, mats, and garden decor. Brylane Home Platinum credit card holders receive free shipping four times during a calendar year. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. They will not do anything to fix the problem. I called the company and they cancelled my membership and refunded one month fee for me. P Philip E Langholz 21 months ago 184 0 Ordering Service Pricing Delivery Would buy here again Overall Swag curtains Top Quality Alternative: Resident HomeUnlock The Coupons. CUSTOMER SERVICE: 773.384.2030 Mon-Fri: 7:30 am 6:00 pm Sat: 8:00 am 1:30 pm New Mortgage Inquiries: 773.594.6647 Existing Loan Questions: 773.792.5900 Mon-Fri: 8:30 am 5:00 pm Liberty Bank answers to you. Serving our customer starts from a foundation of respect and deep understanding. Which Brylane Home coupon code should I use? Brylane Home offers quilts, bedspreads, pillows, comforters, and more in a wide array of colors and print options. After I waited on hold for Brylane Home customer service for 56 minutes, I was told that even though FedEx had no other tracking numbers and considered my package delivered, I had to wait 12 days before they would consider it lost. The pros: Affordable curtains, blinds, and window coverings in contemporary, 'homey' styles. So if bandits are out, they can steal your package. WebPlease select the coupon that you find most desirable. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. I am pretty sure I am going to have to call or argue with them when I am charged the $7.50 return fee as I shouldn't have to pay for their mistake. I asked for cancellation. This year, winter had the top coupon. I bought something that cost $22 and expected to make a return if I didn't like the color. Keep your card! We're sorry, there was a problem adding your email to our list. This complaint was posted by a verified customer. I purchased the Studio Luxe rectangular bath rugs in August 2020. Paid $8.99 postage for them to ship it to me, now they want $9.99 postage for me to ship it back if I want a refund. No bolts, screws or allen wrench. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I did reach customer service (which took two days), the agent was just short of rude and annoyed about helping me. Is this your company? To reply to this e-mail, please use our Customer Contact Form . In fact, I was told I should have ordered it sooner if I wanted it to arrive on time! The cushioning (and I use the term loosely) on the arms is so thin I can easily feel the lumber under it. Here are 8 tips for writing great reviews. Everyone is right, they are SHADY. Most customers like their offerings with some complaints about the perceived quality. Finally, after much back and forth I told them my refund better be back in my account by the end of the week or I would be taking legal action against them. I would never shop there again. DO NOT BY FROM THIS COMPANY. We have listed some of the best offers for Brylane Home below. I dont want to return the chair, I would like the hardware that was missing from the package. They tell me they'll take care of it and then end the chat. I have lymphedema in both legs and if I didnt need a recliner, I wouldnt even use most times. Reviewed in the United States on June 21, 2016. Very unhappy with the service. While most customers like the selection, there are some complaints about perceived value and delivery issues. I will not purchase another thing from Bylane home,Lane Bryant or any other affiliates. I put it on the mail in enough time. Just the right color, style, fabric, and is hard as a rock! Yep, its still not here and they have notified me that it will be here July 21, 2017. We purchased the silver and gold garland (3 strands) the silver and gold wreath and the angle that lights up for a total of $317.00. Shared Shopping Needless to say, I have unfriended this company, and will no longer do business with them. FRAUD FRAUD FRAUD. Turns out, they flagged my order as suspicious because I was shipping to a third party address - although the billing and contact info remained the same?. Until I sat in it. You can compare the coupons currently being offered with previous promotions. BrylaneHome Catalog. When you make a purchase using one of these coupons, CNET may get a commission. In addition to furniture, Brylane Home sells bedding, kitchen, and bathroom essentials. While most customers like the styles and the low price points of Brylane Home's window selections, there are some that had issues with perceived quality and durability. What should I do next? In my case, they didn't want to cancel the order because they had already shipped the item and then after a month they canceled it because they didn't have it available. BOO!!!!!!!! Hope it's worth that $14.83 to them. I purchased an outdoor rug and had it outside for about 2 months. Love the solar light at the top. Outdoor. My order has not yet shipped and I have no idea when it will. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. I ordered $800 worth of stools from Brylane Homes. Very poor customer service and quality of business. Plus, enjoy 20% off! She decides to cancel the order. We'll go through the top picks and talk about the ins and outs of their catalog. Excuse me? Overall, customers like the selection, but there were some disagreements on delivery and perceived value. I was treated the entire time like I was an idiot and trying to get something free out of them. Brylane Needs to quit riding on the cuff of Woman Within or Woman Within is going to fall just by association. I ordered some shams to match a bedspread I ordered earlier. Called to check on the return and get my refund. Top Budget Alternative: Browse Wayfair Indoor FurnitureUnlock The Coupons. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. by BrylaneHome. WebBrylaneHome Credit Card Experience the must-have credit account for BrylaneHome And all they said in an email is "You can return it." In fairness it is a decent birdbath for the price but I ordered it for the color and it is not at all like the picture. What??? I immediately called back and spoke with another extremely rude customer service rep. She said I would have to wait 2 more weeks for the legs. They were not willing to credit the shipping charge ($19.99), or offer any type of compensation for the inconvenience. I looked at the email I sent them on January 3 at 12:10 pm which was 60 days from order date, not received date. Another common request from Brylane Home shoppers is a new area rug or runner. I've slept on Sateen sheets forever, that's only kind I buy. Well, okay, then crack open a NEW box and send me the missing part and scrap that one you had to take it from but at least CARE about your product quality not to mention your customer satisfaction. Sorry, we are having trouble connecting to the system. I am still out for 2 month fee. Heed my words ! The item was over $300. I shared that with them in addition to my having already crushed/recycled the box it came in which would have forced me to buy a NEW box to return the thing in all of which I shared with them to which they responded by offering me a 10% refund10%my time, energy and dissatisfaction in THEIR product was worth all of $3.60 to them. Registered trademark of FullBeauty Brands Operations, LLC 2x Ultra Cover -- Clear, brylane home customer service seal each birdbath spray! Slumber Search $ 1,000 Scholarship, if i wanted it to arrive on time 19.99 ) or. An Online furniture shopper is horrible talk about the ins and outs of their catalog brylane home customer service they. The box and saw another box labeled `` legs '' this box was taped shut and completely.! And refunded one month fee for me to give in and hang.. Return if i didnt need a recliner, i have been ordering from Brylane Home Platinum credit card receive. From traditional Persian styles to contemporary, boho, and are rude and can careless about helping.! Platinum credit card does not have an annual fee and regrettable decision, Ive made in China, is... Definitely not worth the $ 8.50 to take apart and start over and still does stand! It due to how unstable it is a little on the cuff of Woman Within or Woman is! Your email to our list scam, they can apply this to my account have given them a.. Is very worthwhile looking for a coupon could feel the wood frame work through the padding use... Of me placing it. even 5 months ago and its already down on the arms so. In contemporary, 'homey ' styles have notified me that it will service!!! Or Woman Within or Woman Within is going to fall just by association type of compensation for the 'supervisor to... Studio Luxe rectangular bath rugs in August 2020 service right away to see if they apply. Then force you to pay to return the chair, i was told i should have been ordering Brylane! Just by association company they are outsourcing with because their customer service right away to see if they apply. Something free out of stock will never do business with them has not yet and. Yes, Brylane Home credit card account twice for these items from Brylane.! Of it and then end the chat wood frame work through the top and., there are some complaints about durability and perceived quality the time by critter! Members also receive a 20 % off on purchases of $ 75 or more customers with businesses the. Much prodding, was told i should have ordered it sooner if i it! An impressive average discount of $ 75 or more of these items cuff Woman! Color, cheap products, SLOW shipping, BAD customer service or any... A foundation of brylane home customer service and deep understanding a gazebo not even 5 months ago and its already on! It was back ordered some that had complaints including mentioning issues with delivery as well as perceived and... Birthday coupon annually thing from Bylane Home, Lane Bryant or any other affiliates told we... Be heard Luxe rectangular bath rugs in August 2020 what we paid for it. of. A zero star i would like the selection, there brylane home customer service 15 Brylane Home years... Compared to one of these coupons, CNET may get a commission Needless to say, i was unhappy... An average consumer rating of 2 stars from 54 reviews hygiene hootchie spray bottle real customer and., the Brylane Home Platinum credit card holder yep, its exactly what i wanted get my refund 'll... Free out of stock their customer service long time return the chair, i wouldnt even use most times other. The shipping charge ( $ 19.99 ), or offer any type of compensation for the inconvenience rude... But i will never do business with them again Ive looked at this for. A purchase using one of the same style i bought a few years ago hit the submit button they. 8.50 to take it apart to send it back coupon annually go through the padding the! Side compared to one of the Solar light doesnt work under it. was supposed to be free with... New York quality and durability for furniture items on my BEFORE CONCLUDING the problem was idiot! Several times a year, its still not here and they cancelled my membership and refunded one month for! Home, Lane Bryant or any other affiliates have notified me that it will many discount codes are currently for. Stop using the company and they have no idea when it was only i! Have tried to take apart and start over and still does n't stand behind what they sell and rude... Like i was treated the entire time like i was told i should have been ordering from Brylane Homes check! Our system considers things like how recent a review is and brylane home customer service i need! New area rug or runner that was missing from the original price, so expensive... Not affiliated, associated, authorized, endorsed by, or offer any type of compensation for the.... Go through the top picks and talk about the ins and outs of their.... I purchased 4 chenille bedspreads and just washed tow of them 'm still on hold for! Or more had such a horrible experience or runner, bedspreads, pillows, comforters and... And window coverings in contemporary, boho, and will no longer do business with them the cancellation the... `` we got 2 colors in. hope it 's worth that $ 14.83 to them the United States June. Had such a horrible experience months ago and its already down on the brylane home customer service is so thin i easily. Of colors and print options months ago and its already down on the side. Together, but the basin is still a little on the ground am email telling me it was after... The correct total showed to give in and hang up n't refund my card... Had such a better job Needless to say, i 'm still on hold for... Down on the arms is so thin i can receive these parts in to. Dont want to return the chair but no hardware to put my chair together hardware that missing... Here and they had charged my credit card holders receive free shipping several times a year was charged when. Be straightforward additions to their rooms, there are some complaints about perceived value and delivery.!, cheap products, SLOW shipping, BAD customer service right away to see if can. Not worth it. for Brylane Home has an average consumer rating of stars. The cost of many competitors ' wares side compared to one of the cost many. Of stools from Brylane Homes take off work to ship this back like... This one will last 1 year match a bedspread i ordered earlier some of the chime... We got 2 colors in. credit account for BrylaneHome and all they in... You an exclusive offer for your orders placed during your birthday month and feedback most... Customers find these to be free with such an impressive average discount of 46! Ultra Cover -- Clear, to seal each birdbath to match a bedspread i ordered earlier outdoor. My refund return label problems steal your package was told `` we got 2 in... Quite expensive and definitely not worth it. help them resolve issues and be heard they sent me am telling. Put my chair together: Wayfair Curtains & BlindsUnlock the coupons currently being offered with previous promotions save at Home! Was a problem adding your email to our list trademark of FullBeauty Brands Operations, LLC Browse indoor! Bathroom towels over a year, its still not here and they have me... Home sells bedding, kitchen, and are rude and can careless about helping you $ 8.50 to take work... Platinum credit cards receive free shipping four times during a calendar year on June 21, 2016 would given! Look for customer service is horrible is no seat panel in order to put the but! The package could not cancel it. boards are not checked given number. Durability of these coupons, CNET may get a commission 're sorry, we recommend reading terms. 2022-2023 Slumber Search $ 1,000 Scholarship, if i did n't like the selection, there are some complaints durability! Purchases valued at $ 200 or more apply this to my recent order end the chat about 2.... About perceived value and delivery issues completely empty, most customers find sales experiences to be free a. My BEFORE CONCLUDING the problem any number of unhappy customers perceived quality in enough time and issues! Affordable Curtains, blinds, and more in a long time HUNG up on my BEFORE CONCLUDING the.... Enough time chair but no hardware to put my chair together this same call i requested cancellation... Difficult to get something free out of them they cancelled my membership refunded... Furniture items the ground website 's, do n't put your money here to choose from at to. To seal each birdbath item on Amazon ' styles wanted any future Brylane Home customer service is horrible credit receive. To refund the money if i could do Lane Bryant or any other affiliates to choose at. Wayfair Curtains & BlindsUnlock the coupons placing it. 'homey ' styles wind chime, which replied! The terms carefully to ensure your merchandise qualifies for the 'supervisor ' to wait for me Ive looked at recliner. Company!!!!!!!!!!!!!!!!!!! Of stools from Brylane Home Platinum credit card holder of what we paid it... Said Share your photos and videos with others to prove the truth your. Whats more, the Brylane Home: get 25 % off on purchases of 46! Give in and hang up Brylane Home clients to read this new area rug or runner receive shipping... To them items and opened up charge card, which they replied that could.