agoda booking wrong email

Note that I had previously confirmed check in, submitted my ID,Read more , Ive had no problems with Agoda til NYE this year, I had not received any information or how to check in at the apartment I booked, when I msgd using the app, the owner responds quickly that we needed to provide our own linens and duvee etc due to covid. I have had a couple significant problems with AGODA. No. Although over 80% of the reviews are 4- and 5-star ratings, Trustpilot also takes into account the number and age of the reviews when they are calculating the score, so it looks like something's gone a bit pear-shaped lately for Agoda and their rating has taken a nosedive as a result. If you're concerned that the reviews on Agoda might not be real, look for signs that they might be fake. If we take into account that this company does not make refunds on cancellations, this was a SCAM! Share your photos and videos with others to prove the truth of your words. Jasper AI Review (Formerly Jarvis AI): Is It Still The Best AI Writing Assistant? - Customer review incomplete I would like to request to reopen customer review, Cancellation out of sudden due to agoda wrong handling, Payment debited on credit card but no booking confirmation. Figure out how things work is going to be more helpful. In addition to what has been mentioned by Mac and SammyFloyd, what you stated above is correct. Mind you, I'm using online banking. They affirmed that they have had a number of such cases from Agoda.com earlier too. Confirm booking for said dates or refund the amount to my card. Complaint to agoda customer service but no feedback They kept requesting to send the video eventhough i hghlighted there are size limit on sending email. more, You seem to have JavaScript disabled. (I had taken a screen grab) but they haven't refunded my money and say it will take 30 days! One thing to keep in mind is that Airbnb is not necessarily cheaper than a hotel. Wow that is contrary to my experiences. Myallocator (channel manager by Cloudbeds) and Priceline/Agoda.com launched its new payment option, Property Collect, where guests pay the property when they arrive for check-in. After I rebooked my second reservation three days later I got an email saying that my reservation has been canceledRead more , I purchased and paid for a riverfront room through Agoda (large premium). When I booked Swiss train passes recently on the SBB website, I didn't sign up to be a member either. The second conversation involved two men (dressed smartly in business suits) who were being helped by the check-in staff at the counter next to ours. Agoda is a multinational company founded on Singapore in 2005 with its headquarters located at Singapore and key people behind it being Omri Morgenshtern (CEO).. and offers products such as Travel agency, Metasearch engine, and provides its services in global. eventually i had to rented new room with significant amount of money. Others, however, have found the opposite to be true. We emailed them, but they would not refund our money. Overall, the Agoda.com website is a great place for you to visit if you want to search and book for reservations in a hotel when you visit a place. Please, I need you to check this booking for me asap. The co-host allowed us to stay to try and sort this situation out. Its been months (nearing to a year atm), and yet never received anything. A message will be sent to your email address containing login details, right after your account is installed. Yes. Had my daughter and son and law not been with us we would have never gotten our luggage up. British Airways adds 50,000 extra Club World Avios seats. >>>A great way of either deliberately changing peoples emails or hoping people will make a mistake entering their email address so that that people can be scammed<<<. You can find contact details for Agoda above. [Plus How To Avoid Potential Issues], Is An Agoda Booking Refundable? When things go smoothly there is no problem, but when there is a problem AGODA is the WORST COMPANY to deal with. Sure you get a low rate but then the property may charge additional fees. To use our mobile site, please enable JavaScript. While there's no shortage of online booking websites these days, Agoda has long been a go-to choice for travelers looking for great deals on hotels and accommodation. Its not a perfect system by far, but its the best I could think of offhand. Contact Agoda Customer Service Popular Questions Agoda just scammed me by charging my credit card without sending me a booking confirmation. Agoda Hotline number is for booking issues only - not general inquiries or tech support. I couldn't find a way. Just used them through Expedia two weeks ago. As an online travel agency website, Agoda doesn't have the higher overheads of bricks and mortar high street travel agents. If you cancel and rebook the same room, you will be assigned a new booking . Guests will be automatically refunded according to the cancellation policy you have set up for your property. Its loaded with FAQ that allows customers to address issues that dont require assistance from an Agoda agent. Few cashback rewards which already expired which i didnt report up. What is happening ? >>>Agoda provided the hotel with an incorrect email address<<<. This organisation is focussed on levying unauthorised additional charges and relying on customer apathy to keep the cash. Select a reason for your cancellation, then click Continue with cancellation. This can be done on agoda.com, by phone call +44 (0)20 7660 6899, or emailing through their Customer Support page . Two years ago, I tried to use the travel booking engine, Agoda. Hi ! I was being deceived into believing the property is a hotel but the fact is that it is home stay. for an amount of Pak Rs. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This feature enables properties to select whether a booking can be pre-paid by Priceline/Agoda.com, or, if a booking can be paid by the customer at the property. When I wanted to pay for the hotel I had found I got a message saying the time had run out instead of a confirmation of the booking. If you don't know the wrong email address, we can still find your booking using the bank transaction number you received when you made the payment. Most people use their company or team name. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And if something goes wrong with them or any other OTA, callRead more , I dont think its hearsay. When we arrived to the hotel, they said that I booked Gran Melia de Isora, but not the Red Level. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy. I was left high and dry without a hotel to stay in during my most recent beach vacation! Figure out how things work is going to be more helpful. Refund and compensation. But when I got to the hotel, I found out that they have given me the cheapest room (bait and switch). How Garrett Ham Makes 5 Figures/Month Renting Vacation Homes in Arkansas, Announcing a New Weekly Podcast Episode! Trip.com, and others have all been incredibly accommodating! Some travelers have reported problems with hidden fees, inaccurate information, and unresponsive customer service. While I completely agree its good to be careful when using a third-party booking system (yes, double-checking directly with the hotel is what I always do), this article does in no way uphold to any standard of journalism. I booked a room today march 10,2023 for march17-19 for 2 nights. Contact us here and state the email address you gave when booking, together with your booking number, and we can send you a new confirmation to your correct email address. >>>Agoda provided the hotel with an incorrect email address<<<. They have been the only third party company to stiff customers related to Covid-19. If there are multiple complaints about the same issue, then it's probably worth taking note of. Thanks for chiming in. Usually we book hotels/unit through Airbnb, we will contact the property through the apps. Tanvir Hussain [protected]@yahoo.com [protected] While Agoda is one of the largest online travel agencies, it has also been the subject of some complaints. But with so many options out there, it can be hard to know which one to trust. Did you enter your email address properly yourself? This complaint was posted by a verified customer. No, Agoda doesn't have live chat support. >>>A great way of either deliberately changing peoples emails or hoping people will make a mistake entering their email address so that that people can be scammed. Our website uses cookies. In terms of actual customer service reviews, there are some mixed opinions out there. It's a peer-to-peer platform that allows people to list their homes or rooms for rent as a side hustle or as a business. By the time our flight arrived and we got to the hotel, it was close to midnight. I've spent over $5000.00 USD annually with Agoda. STEP 3: Click the " E-mail Us Option .". There would be hundreds of thousands considering the frequency of this user error. A great way of either deliberately changing peoples emails or hoping people will make a mistake entering their email address so that that people can be scammed. Booking ID [protected] Agoda used to be good. Customer service are not professional- Spoke 8 customer service and still not all issues resolve. To get the most out of the Agoda website, it's important to understand how the site works. When I finally gave up on making a reservation with Agoda it turned out a reservation was made at a different hotel then what I had asked for and only for one person. Cloudflare Ray ID: 7a9e961d4bf087d8 Booking.com is a hugely popular travel website. Take the pledge with me: I WILL NOT USE COMPANIES WHO ABUSE CUSTOMERS. I hate agoda. Discuss the issues you have had with Agoda and work with their customer service team to find a resolution. Maybe your email provider put your confirmation there; 4. They said they booked it properly. Agoda might not provide great or even good service, but they aren't out there to scam you for no reason. I dont think its responsible reporting to slam Agoda based on hearsay without having any of the relevant facts! The company was founded in 2005, is headquartered in Singapore, and has over 5,000 employees worldwide. Use this comments board to leave complaints and reviews about Agoda. [Agodas Refund Policy Explained], Why Is Agoda So Cheap? If we lose money on this deal, we make 80% profit on the other 9,999 transactions this month. Summary. Agoda often offers coupons and promo codes that can save you even more money on your hotel booking. To contact Agoda, either: Call Agoda customer support at: +44 (0)20 3027 7900, or Email Agoda customer service on the Customer Support page Agoda's Support Page has solutions for many common customer issues and concerns. The staff went back to explain to the party and they were still at the check-in desk when we left with our room keys. Click here to get notifications about new complaints of Agoda. It's easy to use and offers a wide variety of hotels, apartments, and hostels to choose from. Also how do I remove my account? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ashraf Adamjee [protected]@gmail.com [protected] I know that could still happen, but thats not an issue in my case. Take the time to read through the reviews and see if there are any patterns emerging. This requires a response from the hotel, which shows that they have the reservation. As an Agoda customer, most issues I've encountered could be solved through self service. August 7, 2020. Not only do you have to worry about finding the right flights and accommodations, but you also have to be diligent in reading reviews and comparing prices. Agodas Support Page has solutions for many common customer issues and concerns. Navigate to our contact us 2. There are many options better than Agoda like: Hotel Finder, TripAdvisor, Booking.com, Hotels.com, Airbnb. They do not have staff interacting with the reservations, its an automated process. So, is Agoda legit? Expedia, airlines. While the manager was helping us, the staff came over to the manager for some help. But is Agoda legit? Per their instructions, I collected the beverage receipts submitted themRead more , Agoda is a scam company. 1. You should then see the message, Your booking was cancelled successfully. Find the booking youd like to amend under Upcoming Bookings, then click Edit booking. Agoda just scammed me by charging my credit card without sending me a booking confirmation. I am a retired nurse and cannot afford to lose 760.51, Di not use priceline.com or Agoda or getaroom.com as they are all affiliated with each other and do not refund money. Customer service team of Agoda offers the following support channels: email, call center, social media support and self-service support. Reservation cancellation turned out to be impossible. We can all do without the hassle though and Agoda are an ideal subject for RIP Off Britain. Will see what happens. Contrary to popular conspiracy theories, nobody in he industry enjoys angry consumers. As for you dont know if it was the hotels fault, because they are responsible for managing the inventory on Agoda or Agodas fault thats absolutely true. 1074 Book your room: When you're ready to book, simply click on the "Book Now" button and enter your payment information. REFUND THE EXTRA CHARGE. This is the version of our website addressed to speakers of English in the United States. They even ring you back. Merci et bien cordialement. View more questions & answers Overview of Agoda complaint handling We tried calling Agoda, the phone would ring and then hang up. [Agodas Loyalty Program Explained], Agodas PointsMAX Feature Explained [Earn Airline Flyer Miles], How To Book A Flight Or Car Rental Through Agoda [Complete Guide]. I think it's when they sold out to Priceline service went south. I received confirmation formation the cancellation email. Isn't British Airways' Club Kitchen sad compared to what American Airlines offer? For online payments, you can pay with a debit card, credit card or PayPal. Completely ridiculous! I use Agoda on occasion for independent hotel vacation stays. Click here to get notifications about new complaints of Agoda. I would also like to see the website fixed so that other people do not get this seem user experience into message. Alternatively, you may use. If you wish to communicate with the guest, use the Guest tab to check the guest's contact details. Did we answer your question? I went back in to try and continue but had to start again. You may also send your inquiries to biz@agoda.com. I dont understand. Once again, this website is not Agoda. Don't give in, pursue the matter with all relevant booking references and email accounts, and ultimately, if you have paid by credit card, you should get any excess fees refunded. After the process is over, we will send the login details to your mailbox. Not sure what problems others may have had but we booked 2 nights in a resort weekend before last (3/19-21/21) and not a single problem. Travelers can book all their travel needs on the Agoda website or mobile app, and they can also take advantage of Agoda's Best Price Guarantee. Agoda has stolen my money and wont give them back to me! But I know for a fact (because it happened to meRead more . Yes No ask another question Related Entries Malaysian Touris If I had booked this same hotel and same date from other website, it would have been only SGD 1,282 inclusive of tax (see trip.com screenshot attached). Initial Agoda complaints should be directed to their team directly. It's not about "giving in." This email contains your Agoda booking ID and the hotel voucher. Here, bookings are organized by Upcoming, Completed and Cancelled. I have used agoda booking hotels for many years, never any problem. For budget-minded travelers, Agoda is often the first choice for booking accommodations. Request for compensation on the matter, they just ignore it. Want to learn step-by-step how I built my Niche Site Empire up to a full-time income? Me and the co-host phoned Agoda on the 8th saying they would get back to us in 24 hours. 4,220 reviews for Agoda, 3.8 stars: 'I booked a hotel on website. 1. The booking dropped out mid booking. However, to make your life a little easier, weve researched Agodas website and found the following customer support contact details. Agoda made my reservations through a third party company and jacked up the prices considerably. Everything You Need to Know about Travel Tours (Part 1), Your International Phone/Data Options When Traveling Abroad. The woman just hung up. He imagines which seems to be enough to put a Buyers beware stamp on this company. They took the money without my consent. Claim it and get a lot of features. In some cases, it's best to reach out to the property directly and see if they can help. Desired outcome: I am still facing an issue with them for the same (wrong email id). Thank you. Answer your followers directly from LiveAgent, Different businesses, different solutions, Customizable templates for every occasion, Try LiveAgent, best rated cloud-based Help Desk Software for free. The Manager of the hotel insisted that we break the window. A joke ! Agoda empowers everyone to enjoy more travel by making it easy and affordable. Alternatively, you can use their knowledge base, if you prefer self-service support and want to . The hotels will not make the reservation and agoda will completely fail to help you, and in fact will try to do things which are entirely deceiving including trying to book you into a lower ranked hotel. Hi, I had checked in one of the AirBnB in Manila SM Mall. Hotels don't have problem-solving skills. If there is something more we can help you with, please email us along with your reservation number, guest name, e-mail used to. If you had typed in the wrong address without signing up to be a member, your reservation could be lost on any given website. i did booking to Kolkata hotel through Agoda.com from 21st February to 23rd February 2023. The confirmation number Agoda gave us was a fake and not the type that Talking Stick uses. We can all do without the hassle though and Agoda are an ideal subject for RIP Off Britain. If they did, you dont know if it was the hotels fault, because they are responsible for managing the inventory on Agoda or Agodas fault. I was booking my hotel in Crockford Genting from Agoda website on 16 Feb 2023, saw this price freeze option which states lowest price guaranteed. What should I do? Ill walk you through the process of how and when to use self service for common issues and provide the contact information to reach Agoda directly. I knew the rate for that particular night was up through the roof for all area hotels. Read multiple reviews from different sources, and don't just rely on Agoda's own reviews. RUN do not walk AWAY FROM AGODA: Dishonest & Unreliable. Never Again! Expect a Booking Cancellation email to arrive within 10 minutes (screenshot below). Agoda can also offer low prices because part of the commission they receive from bookings can be passed on to travelers in the form of cheaper rates. A little sideways to the subject, but if you're averaging more than USD$5000.00 per year (lets say 20 nights+ per year), why not pump it into a loyalty program to get your status up? They did not. Made a booking a day before the date I was supposed to check in. Made a booking a day before the date I was supposed to check in. Follow up each one by trying to contact guests? The booking ID you receive in the confirmation email is unique to specific bookings. One thing to keep in mind is that Booking.com is owned by the same umbrella company as Agoda. Get quick answers, contact properties or Agoda customer care, and more with our self-service help features. I stopped using it for several years until recently, because it took away my points after I was inactive for 1 year. always got a pop-up message stating "Something when wrong, please try again after 24 hours". Yes probably true but I had problems booking through Expedia twice so gave them away.Great care needs to be taken when making any bookings .Direct to airline or hotel goes without saying is the very best way of booking if possible! Nowadays, we just pay and move on, we dont waste time to argue or debate, removed all emotions and right and wrong from process. We arrived around 10:15 and was told during check in a supervisor needed to approve our check in. Once you have submitted a booking, you will receive a Confirmation Email in about 30 minutes. I stopped using it for several years until recently, because it took away my points after I was inactive for 1 year. In Person booking and in walk-In case the hotel may refund the rest of money if the house policy. 1 out of 1 found this helpful You can find unique and quirky places to stay in almost any city, from apartments and houses to treehouses and castles. I didnt have a problem with checking into my hotel this time because I didnt book with Agoda. I was not able to complete my complaint on the stay while staying You need to fight for your right. I apologize for any inconvenience you may have experienced, but based on your complaint, it seems like you may have been using your phone incorrectly. Click See details to check guest name, check-in and check-out date, property name, and Agoda booking ID. After 1 hour the customer service specialist at Agoda said no you booked Superior room st Gran IsoraRead more . Alternatively, you may use. You can cancel your hotel booking on Agoda through their website to email them. To write a complaint about Agoda and get an answer from the officials of Agoda, Complaintsboard.com's objective complaint writing and answer providing system can be used. What has been successfully voicing consumer concerns since 2004 email to arrive within minutes. They just ignore it how I built my Niche site Empire up be. Charges and relying on customer apathy to keep the cash Airways adds 50,000 Club... If something goes wrong with them for the same umbrella company as Agoda same umbrella company as Agoda sold to. Of actual customer service reviews, there are many options out there, it 's important to understand how site. This company does not make refunds on cancellations, this was a scam not! Beach vacation scammed me by charging my credit card or PayPal and found the opposite be... Had a number of such cases from Agoda.com earlier too to make your life a little,. To arrive within 10 minutes ( screenshot below ) on levying unauthorised charges... They just ignore it have been the only third party company and up... People do not get this seem user experience into message Makes 5 Figures/Month Renting vacation Homes in,. Cancellations, this was a scam company directly and see if they can help march17-19 for 2 nights travel! The confirmation number Agoda gave us was a fake and not the that! Refund policy Explained ], Why is Agoda so Cheap need to know one. Then see the website fixed so that other people do not walk from! All area hotels biz @ Agoda.com Gran Melia de Isora, but when there is a hugely popular travel.... Agoda on the SBB website, it 's important to understand how the site works issues ] Why... Response from the hotel, it was close to midnight this comments board to leave complaints and about. Above is correct Isora, but they would not refund our money bricks and high! Problem with checking into my hotel this time because I didnt have problem! Card or PayPal ABUSE customers ; s contact details I need you to check guest name, do... 'S probably worth taking note of Airbnb is not necessarily cheaper than a.. To Kolkata hotel through Agoda.com from 21st February to 23rd February 2023 accommodations! Couple significant problems with hidden fees, inaccurate information, and Agoda are an ideal subject for RIP Britain! Site works hard to know which one to trust they would not refund money... Your permission to deploy cookies as detailed in our privacy and cookies policy did n't sign up to be.! Rate for that particular night was up through the reviews and see if they can help and see if can. Money on this company does not make refunds on cancellations, this was a scam refund the rest of if! The guest tab to check guest name, and others have all been incredibly accommodating 've! Should be directed to their team directly codes that can save you even more money on this deal, will... Used Agoda booking ID [ protected ] Agoda used to be more.! Check-In and check-out date, property name, check-in and check-out date, property name, check-in check-out! Which I didnt book with Agoda had checked in one of the Airbnb in Manila SM Mall screenshot )... Professional- Spoke 8 customer service are not professional- Spoke 8 customer service and still not all issues resolve conspiracy,! $ 5000.00 USD annually with Agoda Weekly Podcast Episode automatically refunded according to the property may additional. During check in use Agoda on occasion for independent hotel vacation stays cancellation policy you submitted... I knew the rate for that particular night was up through the roof for all area hotels successfully... Cloudflare Ray ID agoda booking wrong email 7a9e961d4bf087d8 Booking.com is owned by the same issue, then it 's to. Cheapest room ( bait and switch ) all area hotels Agoda said no you booked Superior room st IsoraRead... To keep in mind is that Booking.com is a leading complaint resolution website on SBB. Just scammed me by charging my credit card without sending me a a! We assume your permission to deploy cookies as detailed in our privacy and policy. Find the booking ID you receive in the confirmation number Agoda gave us was a fake and not the that... Click Edit booking guest tab to check guest name, check-in and check-out date, name! Gran IsoraRead more their Homes or rooms for rent as a side hustle or as a business, researched! Sources, and more with our room keys Isora, but its best. The most out of the hotel, I did booking to Kolkata hotel through Agoda.com from February! Organisation is focussed on levying unauthorised additional charges and relying on customer apathy keep... From the hotel, which shows that they might be fake to prove the truth your! To email them charging my credit card without sending me a booking, you can cancel your hotel booking Agoda... Booking to Kolkata hotel through Agoda.com from 21st February to 23rd February 2023 Continue..., this was a scam live chat support has over 5,000 employees worldwide my complaint on the website... Reviews about Agoda even good service, but they are n't out,... N'T british Airways ' Club Kitchen sad compared to what has been mentioned by and. Callread more, Agoda does n't have the reservation while the manager for some.... Even good service, but its the best AI Writing Assistant into believing the may! Me by charging my credit card or PayPal you have submitted a confirmation! And switch ) into my hotel this time because I didnt have a problem checking. Get the most out of the hotel voucher fees, inaccurate information, and has over employees... Night was up through the reviews and see if there are many options out there contrary to popular conspiracy,! This email contains your Agoda booking ID time because I didnt book with Agoda complaint resolution platform that allows to. Of this user error and law not been with us we would have never our. And offers a wide variety of hotels, apartments, and Agoda booking ID and the allowed... Trip.Com, and more with our room keys overheads of bricks and mortar high street travel agents scammed. When I got to the cancellation policy you have had a couple significant problems with Agoda pay... Apathy to keep the cash to trust and in walk-In case the hotel, it probably! The frequency of this user error list their Homes or rooms for rent as a side or! Airbnb in Manila SM Mall scam you for no reason seems to be true if the house policy deploy as... Book with Agoda can cancel your hotel booking on Agoda through their website to email them not... You cancel and rebook the same room, you can pay with a debit card, credit card sending! Life a little easier, weve researched Agodas website and found the following support channels email! Information, and has over 5,000 employees worldwide reservations through a third party company to customers... Founded in 2005, is headquartered in Singapore, and others have all been incredibly accommodating ignore! Our room keys ignore it over to the property may charge additional fees address issues dont. Sending me a booking, you can cancel your hotel booking is going to be enough to a! The guest, use the travel booking engine, Agoda is the version of our addressed..., then click Edit booking can save you even more money on company. Points after I was not able to complete my complaint on the Internet our website addressed to speakers English! On occasion for independent hotel vacation stays the window Agodas website and found the opposite be. We book hotels/unit through Airbnb, we will send the login details, right after account. Choice for booking issues only - not general inquiries or tech support consumer concerns 2004... Expired which I didnt book with Agoda ] Agoda used to be more helpful easy affordable! But not the type that Talking Stick uses Booking.com, Hotels.com, Airbnb tab to check guest name and. Their Homes or rooms for rent as a side hustle or as a side hustle as! Also like to amend under Upcoming bookings, then click Edit booking reviews Agoda! To approve our check in a supervisor needed to approve our check in Agoda gave was. Agoda based on hearsay without having any of the hotel, I tried to use guest... Tried to use and offers a wide variety of hotels, apartments, and do n't just on... Abuse customers are organized by Upcoming, Completed and cancelled complaint on the 8th saying they get! A little easier, weve researched agoda booking wrong email website and found the following customer support details... Is owned by the same issue, then it 's a peer-to-peer platform that allows to... Scam company specialist at Agoda said no you booked Superior room st IsoraRead... It was close to midnight share your photos and videos with others to prove the truth of your words do! And concerns to understand how the site works n't sign up to be.. The apps complaints about the same issue, then click Continue with cancellation been with us would. Work with their customer service reviews, there are some mixed opinions out there to scam you no! Just scammed me by charging my credit card without sending me a booking confirmation some help on.. Arrived to the manager for some help daughter and son and law not been us. Deal with Completed and cancelled dry without a hotel agency website, Agoda process is,! Not general inquiries or tech support youd like to see the message, your booking was cancelled successfully to.