-. Thank you. You will enter your community username and new password and done! Trying to buy tickets and it gives a fault. Prices You can try reaching out to Ticketmaster and see why the tickets are greyed out. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Remember me. Please try again." According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. All Rights Reserved. IS SITE DOWN RIGHT NOW ? Forget your password? Please access the Play Store app for your device before installing apps." StubHub is an open marketplace where fans can gather to buy and sell tickets, and ticket prices are determined by the sellers. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Never received tickets via email. Is there any way I am able to give these tickets to the buyer? StubHub's Global Trust Investigations team collaborates with local . $20 Off Your Order. Check out, All tip submissions are carefully reviewed before being published. Thanks to all authors for creating a page that has been read 53,597 times. If you're entering an access code for tickets on a guest order. No. The two credit cards I had saved in my profile were both expired and after attempting to update them, I was booted out and can't get back in. StubConnect helps you provide excellent service to fans by giving you access to StubHub transactions and the ability to view and edit information,save notes and send message to StubHub. Katrina Saunders. Ticketmaster should be able to confirm this for you. Then, StubHub will give you back 110% of the total you paid. This article was co-authored by wikiHow staff writer, Eric McClure. Update StubHub to the latest version on PlayStore. click "Force Stop". Download the MLB Ballpark app. I bought tickets to tonight's MLB All Star game a few days ago. Solve all StubHub app problems, errors, connection issues, installation problems and crashes. % of people told us that this article helped them. We are changing the way you register and sign-in to the StubHub Community. Re: Ticketmaster won't let me transfer tickets. I can get to the support page but nowhere else and need to . Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Since I have season tickets I don't need any more tickets for the 2022 season. How do I get my tickets back if they didn't sell? this app ranked #1 in Newsweeks Americas Best Customer Service 2019. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing . Some issues cannot be easily resolved through online tutorials or self help. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. I was trying to list tickets and hadn't used Stubhub for a long time (years). Can't Access Tickets. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. selling MLB season tickets WITH a parking pass -- is it possible? How do I contact? Reselling tickets bought on StubHub. 2 if you have questions about buying tickets. I bought Giants tickets and was given a access code in an email. Selling New York Yankees tickets from ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Email. Thanks! I ordered tickets but can't view them online even with the access code. Customer service all the way to your seat, 2000-2022 StubHub. About StubHub. Create an account to follow your favorite communities and start taking part in conversations. How can I access my contacts? If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. I don't understand how Stubhub can get away will all this shit and their really long customer service wait times. If you buy through links on our site, we may earn a commission. How can I get in touch with someone? 10% Cash Back For Purchases Sitewide. I still don't have my tickets. 2. Selling. 3. Last updated 2 hours ago | Posted in Suggestions and Feedback. I have tried everything they suggested - cleared cache, etc. I am having the same issue. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. Is there a procedure to accomplish this? That means that when tickets are late, or don't arrive at all, it could be the seller's fault. It has never been easier to sell tickets using StubHub. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. Follow the StubHub iOS app troubleshooting guide Here . This is genuinely one of the worst policies I have ever heard of a website having, but thats what happened in my case. Portal Banner. I have been unable to list/sell my Seattle Mariners Season Tickets through My Mariners Season Ticket Holder account since the upgrade on June 6th thru June 9th. Stubhub is a broker. Please reply if you find a resolution! All Rights Reserved. I am having other issues with them as well. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. That sucks. Every order is 100% guaranteed, with customer service all the way to your seat. If so, you'll use those credentials to get in. StubHub Beyond. Thank you! The customer service ensures a trustworthy experience for both buyer and seller. We use cookies to make wikiHow great. Customer service all the way to your seat, 2000-2022 StubHub. Help?! EDIT: For anyone who happens to find this in the future, I was eventually able to get through to a customer service who knew what was going on (after days of trying) and she informed me that my account was shadowbanned. I don't know if it properly logged my out so I tried on mobile versus computer and same story. Sign in. Please check to see if that works, and if it doesn't,please send me a private message so I can look into this further. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Account and Settings. Press J to jump to the feed. If it's not there, clear your internet browser's cache and cookies. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Having trouble updating stub hub app on android phone. 4 if you have questions about listing tickets. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or . Same thing has happened to me very frustrated. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. The account credit can be used for any regular season game during the 2022 season". You will enter your community username and new password and done! Log in Your Account. Read on to get the help you need to contact StubHub. If you aren't getting the password reset email. Trying to buy 4 tickets for Friday July 29th red Sox game. . I would recommend it to anyone who is looking to sell tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The issue wasn't resolved and the call wound up being disconnected. Password. Can you PM a mod on stubhub.community without logging in? If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buy baseball tickets, football tickets, concert tickets and more from the day they go on sale up until the day of the event. Get a credit worth 120% of your original order or a full refund if an event is canceled. How do I get the code? Same thing happened to me. Browse career opportunities in StubHub. Enjoy! The contact number is only for US and Canada. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. SALE. After the switch, you will enter the email address you use to access the community in order to reset your password. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. You will enter your community username and new password and done! Down - 293 days ago. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Unable to login. hours. How do I fix this ? If so, I would try that. Go to solution. You then get into this state where you are unable to login or reset your password. Use of this website signifies your agreement to our. Service rep was able to reinstate my account. This Clears both data and cache. Website Login Check-out Something else. So we made it easy to get in contact with the support team at StubHub Inc., developers of StubHub. Make sure your email address is spelled correctly, See if you're using the right email and password, Open a new browser and try logging in again. If you find a lower price on tickets, you bought on StubHub within the next 30 minutes, send proof to the site. Or sign in faster with. Its saying the app is not supported in my country but I live in the US and my wifes phone works fine. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. We enable fans to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences. Develop the tech skills you need for work and life, A comprehensive look at the most efficient ways to resolve an issue with StubHub. On android, goto "Settings" click StubHub app. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. I tried calling customer service but the wait time was 2 (!!) l live in UK. StubHub outages reported in the last 24 hours Easily sell your tickets right from StubHub . The StubHub Price Match Guarantee ensures you never need to pay too much for the tickets you want. wikiHow is where trusted research and expert knowledge come together. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. $20 OFF. I read that uninstalling and installing the app could help, but it does not. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. 57% of employees would recommend working at StubHub to a friend and 52% have a positive outlook for the business. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Press question mark to learn the rest of the keyboard shortcuts. And StubHub makes it very difficult to get help with a refund. When I do try to resell any previousy purchased tickets my new listing always seem to show an expiration time nearly 24 hours before the actual event. If you still need assistance after reading through that article, please let us know what game you bought these tickets for. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. stubhub.com Up/Down Status. StubHub is the world's top destination for ticket buyers and resellers. I live in Singapore where the StubHub app is not avail. Did you create your StubHub account by logging in with Apple or Facebook? Try resetting the password again. Despite their more hands-off approach to selling tickets, Ticket Liquidator is still one of the best StubHub alternatives. I am having this issue as well. To access the tickets on the registered account, you would simply need to sign in to the account and go to My Tickets. Make sure you're logged out, then do the following. [3] StubHub will refund your money if an event is cancelled or moved. I called customer service, waited on hold for 2 hours, and they acted as if they had no record of my account ever existing. StubHub is the world's largest ticket marketplace with concert tickets, sports tickets and theater and comedy tickets available for over 10 million. StubHub is the top destination for buying and selling tickets to the world's best events. ballpark app fixes this. I bought tickets to tonight's MLB All Star game a few days ago. Forgot your password? Expires. I have bought tickets to the Rose Bowl and when I try to use the Stub Hub app, the screen goes blank. I had the same problem this morning but was able to log back in about 20 minutes later. About StubHub Portal Banner Not getting the reset password email Print If you aren't getting the password reset email, check your spam or junk folders. posted: 20/05/22. They will offer you either 120% credit on a future ticket purchase, or give you your money back. Click My Tickets in the upper right hand corner of the desktop site or on the bottom of the app: After that, click the "Find Your Order" link at the bottom of the sign in page: Then you'll see a pop up to enter the guest order details: If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"